ABOUT THE ROLE

We are looking for a driven and resourceful Collections & Asset Recovery Officer to manage the full lifecycle of delinquent accounts across our electric motorbike financing portfolio in Kigali.

This is a hybrid role combining call-based collections with hands-on field investigations and asset recovery. The ideal candidate is confident both on the phone and in field operations, and can work effectively with clients, law enforcement, and community stakeholders. A driving License(Cat A) is an advantage.

KEY RESPONSIBILITIES

1. Collections & Account Management

• Make outbound calls to clients with overdue payments and negotiate sustainable repayment plans in line with company guidelines.
• Manage a portfolio of delinquent accounts and plan daily and weekly collection activities to meet recovery targets.
• Investigate and resolve payment discrepancies on client accounts.
• Handle client inquiries and complaints, escalating complex issues to the supervisor when necessary.

2. Asset Risk & Field Operations

• Conduct field investigations for high-risk cases including fraud, vandalism, and emergency situations involving financed electric motorbikes.
• Respond promptly to field cases and collaborate with Police, local authorities, and Boda Boda networks to locate and recover assets.
• Facilitate recovery of impounded assets from police stations through negotiation and professional engagement.
• Attend court or legal proceedings when required and provide relevant evidence or case support.

3. Stakeholder Engagement & Reporting

• Build and maintain strong relationships with police stations, Boda Boda stages, and local community leaders.
• Prepare and submit accurate daily, weekly, and monthly reports on collection activity, case progress, and asset recovery status.
• Ensure all case information is accurately updated in company systems in a timely manner.

4. General Compliance & Performance

• Adhere to all company policies, procedures, and code of conduct.
• Proactively suggest improvements to enhance efficiency and customer experience.
• Participate actively in meetings, training sessions, and performance reviews.